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Medibank FAQs

Provider agrees to offer the following options to Medibank Members' Choice Optical members:

  • One complete pair of no gap glasses, which includes single vision, bifocal, or multifocal lenses, scratch-resistant coating, and UV protective coating; lens will be equivalent quality to the VSP Australia white label lens range;
  • No Gap offering consists of:
    • A minimum of 10 frames, including men's and women's' and 6 children's, for a retail price of not more than $150
    • A selection of 10 frames, including men's and women's' and 6 children's, for a retail price of not more than $200
    • A selection of 20 men's and women's, for a retail price range of $225-$250
    • A selection of 20 men's and women's, for a retail price range of $300
  • or

  • As an alternative you may offer the member any seasonal discounts or a free pair of glasses if the member purchases their first pair of glasses outside the No Gap packages
    • The free pair of glasses includes a frame from the $149 designer range and basic single vision, hard coated, scratch resistant, and UV protective lenses.
    • The free second pair of glasses does not have to be the same prescription as the first pair, but they have to be for the same patient.

    or

  • 20% discount on lens and frames outside the no gap selection
    • Exceptions will be allowed if brand licensing agreements prohibit and restrict discounts on frames.

    The following discounts apply to contact lenses and lens add-ons:

    • 15% off all in store contact lenses.
    • 20% off of all lens add-ons (Examples include, but are not limited to: anti-reflective coating, high index lenses above 1.5 basic, lens tints, mirror tints, etc.).

    Please note:

    • Sunglasses without prescription (plano sunglasses) are excluded.
    • UV Coating is covered on all lenses. When entering the lenses into HiCaps, do not include UV as a line item - with or without a dollar amount.

As a member of the VSP network, you are automatically a Medibank provider. Simply follow the guidelines for administering member benefits. No further action is necessary.

Yes, as a member of the Medibank provider network, the practice must display a mutually agreed upon representation of Medibank at each location that is viewable from the outside of the store and within the store.