Australia | English

We're here for you

Your well-being is at the heart of everything we do, both now and in the future.

The Australian Government and Optometry Australia have advised that optometrists continuing to provide care during the coronavirus pandemic have been asked to consider prioritising care to those that have urgent and critical care needs.

In addition, optometrists are being asked to consider postponing face-to-face interactions where this can occur without impacting the patient's visual function, or significantly increasing the risk of adverse clinical outcomes.

Therefore, some practices within the VSP network have suspended services, limited their operating hours, or have selected to provide care only for essential and emergency eye care needs.

As Optometry Australia is the main governing body for optometry in Australia, we here at VSP have encouraged our VSP network providers to follow these guidelines to ensure they are doing their bit to stop the spread of COVID-19.

If you have an immediate eye care need, you should seek care from your local VSP optometrist, and we encourage you to contact them to confirm and/or reschedule appointments and verify current practice hours.

Essential and emergency eye care visits include medical visits related to systematic and ocular disease, blurry vision, changes in vision, or other symptoms that significantly impact or interfere with day-to-day activities, such as:

  • Eye pain or discomfort
  • Recent change in vision
  • New red eye or symptoms
  • Recent eye trauma, such as a blunt force injury or foreign object, or chemical burn in your eye
  • Vision loss (with or without pain)
  • Sudden onset of blurry vision or changed vision that hampers your day-to-day functions
  • Pain, redness, or sensitivity to light
  • Flashes of light or floaters in one eye or both (with or without loss of vision or pain)
  • Contact lens-related pain, redness, discharge, sensitivity, or sudden discomfort
  • Double vision, in either or both eyes
  • If you are over 40 years of age, and you suddenly or acutely see halos around lights
  • If you experience a suddenly drooping eyelid
  • If you are having sudden headaches with or without visual symptoms (recurrent or severe, with or without dizziness or vertigo)
  • If you have lost or broken eyewear, or if you are low or out of contact lenses and don't have a pair of backup glasses

Routine and non-essential eye care, like routine eye exams, are not considered "essential" at this time, and it is recommended that you reschedule these appointments where possible. Other routine care scenarios could include:

  • Dry or gritty sensation in your eyes
  • Itchy eyes
  • Interested in getting fitted for contacts for the first time

It is also recommended that if you have a fever, sore throat, cough or new shortness of breath, or if you have returned from overseas or interstate in the last two weeks that you withhold from any face to face appointments.

We will continue to monitor the situation but our commitment to you doesn't waver in challenging times. As the situation remains dynamic, we remain committed to providing information and communications as needed.

Looking for more?

Here are resources to help keep you and your vision safe.